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How RK Baji Handles Your Personal Information

Your account with us involves personal details, payment information, and activity data — and you have a right to know exactly what we collect and why.

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RK Baji How RK Baji Handles Your Personal Information
REACH OUR DATA TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to request a copy of what we hold, or need to update your account details, our support team handles privacy queries directly. You can reach us through live chat, email, or our on-site contact form — response times vary but we aim to address data requests within a reasonable window.

Live Chat Open the chat window from your account dashboard to reach a support agent. This is the quickest path for urgent account or data questions.
Email Support Send your data or privacy query to our support address listed in your account settings. Include your registered mobile number for faster verification.
Contact Form Use the on-site contact form for written data access or deletion requests. We will confirm receipt and follow up through your registered contact.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We apply encryption across account data in transit and at rest. Session tokens expire after inactivity, and any change to your registered mobile number or withdrawal method requires re-verification through a one-time code sent to your existing contact. Data retention follows the minimum period needed to operate your account and meet any applicable legal obligations — after that, records are deleted or anonymised.

Encryption in Transit All data moving between your device and our servers is encrypted via SSL. This covers login, deposit requests, and any personal detail you submit through your account.
Cookie Controls We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can disable non-essential cookies in your browser settings without losing account access.
Retention and Deletion Account data is kept for as long as your account is active plus any period required by law. Close your account and request deletion through support — we will confirm when the process is complete.
Withdrawal Verification Before any withdrawal processes to your bKash, Nagad, or Rocket wallet, identity verification is applied to the receiving number. This protects against unauthorised payout requests.

Common Questions About Your Privacy Rights

Here are the data and privacy questions we hear most often. If yours is not covered, reach out through live chat or the contact form and we will respond directly.

We collect your name, mobile number, and the wallet details you register — such as your bKash or Nagad number. Device and session data is also logged for security purposes.

Yes. Send a data access request through the contact form or email support with your registered number. We will compile and return your account data within a reasonable timeframe.

Only with payment processors handling your bKash, Nagad, or Rocket transactions, and with compliance partners where legally required. We do not sell personal data.

Changes to your mobile number or payment wallet require OTP verification from your current contact. Start the process in your account settings or ask support to walk you through it.

We retain records for the minimum period required by any applicable legal obligation, then delete or anonymise them. Submit a formal deletion request through support after closing your account.

No. We store only transaction references and wallet numbers for reconciliation. Your mobile banking PIN and full credentials are never captured or held on our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.